His resilience was also tested during the Mumbai terror attacks of 26 November, 2008. Tata’s marquee Taj Mahal Palace was one of the two luxury hotels that was attacked, along with a train station, a hospital, a Jewish cultural centre, and some other targets in Mumbai.
Thirty-three of the 166 people who died in the 60-hour siege were at the Taj. This included 11 hotel employees, a third of the hotel’s total casualties. Tata pledged to look after the families of employees who were killed or injured, and paid the relatives of those killed the salaries they would have earned for the rest of their lives. He also spent more than $1bn to restore the damaged hotel within 21 months.
Towards the end of his career, Tata found himself embroiled in an unsavoury controversy. In October 2016 he returned to Tata Sons as interim chairman for a few months after the previous incumbent, Cyrus Mistry, was ousted, sparking a bitter management feud (Mistry died in a car crash in September 2022). The role was eventually given to Natarajan Chandrasekaran, who was formerly the chief executive of Tata Consultancy Services, India’s most valuable company with a market capitalisation of $67bn.
Peter Casey described Tata as a “modest, reserved and even shy man”. He found a “stately calm” about him and a “fierce discipline”, which included preparing a handwritten to-do list every day. He also described himself as a “bit of an optimist”.
Tata was also a modest and reflective businessman. After the police were called in to end a strike that crippled operations at one of his firm’s factories in Pune in 1989, Tata told journalists: “Perhaps we took our workers for granted. We assumed that we were doing all that we could do for them, when probably we were not.”
In 2009, Tata spoke at a school alumni function about his dream for his country, “where every Indian has an equal opportunity to shine on merit”.
“In a country like ours,” he said, “you have to try and lead by example, not flaunt your wealth and prominence.”
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